Shipping Policy


Introduction.

Welcome, this is the Shipping and Delivery Policy (the “Policy”) for “FaastHub”, an on-demand delivery app that facilitates the delivery of items from local store to end consumers.  The services are provided to you by the FaastHub Technology Team, also referred as ‘us’, ‘its’, ‘ours’ and/or ‘we’.

This Policy shall be supplemented by our Privacy Policy, our Terms and Conditions of Service and any other guidelines, terms and policies made available by us from time to time, all incorporated herein by reference.  All defined terms used in our Terms and Conditions of Service shall apply herein by reference.  For the avoidance of doubt, upon the case of any discrepancy among this Policy and our Terms and Conditions of Service, the Terms and Conditions of Service shall prevail.

Alcoholic Products.

Our Services provide for the sale, order and delivery of products from our Partners containing certain alcoholic content.  Therefore, any order and/or delivery of alcoholic beverages and similar products in the United States of America, even if you receive them mistake from our Partners, requires that the person receiving the products is twenty one (21) years of age or older.

Our App and systems will provide for functionalities designed to require proof of legal age both on Partner end and on consumer end.  If you order and/or receive such deliveries in other countries, you hereby represent and warrant that you are eighteen (18) years of age or older and henceforth of legal age and able to purchase alcoholic products in your jurisdiction.

Our Partners must comply with and must ensure that each shipment containing alcoholic products complies with all federal, state and local laws applicable to the shipper, recipient, and package, including, without limitation, age restrictions.  

Upon delivery of alcohol products to you by our Partners, the recipient will provide valid government-issued identification proving legal age to our Couriers.  If the person receiving the order is unable or unwilling to show proof of legal age, we reserve the right to immediately freeze or cancel such account, and neither FaastHub nor our Partners will hold any liability for that, including any damages and costs arising therefrom.

Prescription Medications and Pharmaceutical Products.

Our Services provide for the sale, order and delivery of prescription medications, over-the-counter medications and other pharmaceutical products.  FaastHub is not a healthcare provider, and neither this Policy nor the App, our websites or any part of our digital ecosystem, is intended to amount to the practice of medicine or the provision of any kind of healthcare related advice.

FaastHub is not a pharmacist or a Drug Enforcement Administration (DEA) registered distributor, nor does it directly or indirectly buys, sells, stores or delivers medicines, prescription medications, over-the-counter medications and other pharmaceutical products.  Any and all transactions undertook among our Partners and consumers shall be and will remain at their sole and final risk, and we hereby disclaim any and all liability therefrom.

Our Partners must comply with and must ensure that each shipment containing prescription medications, over-the-counter medications and other pharmaceutical products complies with all federal, state and local laws applicable to the shipper, recipient, and package, including, without limitation, age restrictions.  

Firearms and firearms ammunition.

Our Services provide for the sale, order and delivery of products from our Partners containing firearms and firearms ammunition.  Therefore, any order and/or delivery thereof in the United States of America, even if you receive them mistake from our Partners, requires that the person receiving the products is eighteen (18) years of age or older.

Delivery of firearms (as defined by Title 18, Chapter 44, and Title 26, Chapter 53 of the United States Code) for transportation by our Couriers shall be permitted only between licensed importers, manufacturers, dealers and/or collectors (as defined in Title 18, Chapter 44 of the United States Code).  

Our App and systems will provide for functionalities designed to request and deliver documental evidence and proof both by Partner, Courier and consumers.  Delivery of firearms must not otherwise be prohibited by federal, state or local law from an individual to a licensed importer, manufacturer, dealer and/or collector; and (ii) from a licensed importer, manufacturer, dealer and/or collector to an individual.

Delivery of firearm parts is permitted, provided, however, that the part is not a "firearm" as defined under federal law and the contents of the package cannot be assembled to form a firearm.  Both the package and delivery must otherwise comply with all federal, state, and local law.  Please take into account that receivers or frames of a firearm and mufflers/silencers/suppressors are considered firearms under federal law and must comply with the requirements set forth in the preceding paragraph.

Delivery of firearm ammunition is permitted, provided, however, that the ammunition does not exceeds 12.7 mm (50 caliber or 0.5 inch) for rifles or handguns or 8 gauge for shotguns.

Our Partners must comply with and must ensure that each shipment containing firearms and firearm ammunition complies with all federal, state and local laws applicable to the shipper, recipient, and package, including, without limitation, age restrictions.  FaastHub will delete the account of any Partner that purports to have breached any such applicable laws.  Neither FaastHub nor its Partners will hold any liability for such actions, including any damages and costs arising therefrom.

Other restricted Items.

Aerosols.  

Examples of such gases and aerosols include propane, butane, and fire extinguishers.  These products may only be delivered by themselves alone and not shipped within other packaging.

Copyright content and software.  

Delivery of copyright content and software may only be done when the Partner provides Faasthub with proof of proper right, license and/or authorization by title holder.  Our App and systems will provide for functionalities designed to request and deliver documental proof thereof by Partner.  FaastHub hereby reserves the right to evaluate and accept or to not accept any such proof.

Cigarettes and smokeless tobacco.  

Cigarettes and smokeless tobacco products may only be delivered domestically within the USA, and not internationally.  Any order and/or delivery of cigarettes and smokeless tobacco products in the United States of America, even if you receive them mistake from our Partners, requires that the person receiving the products is eighteen (18) years of age or older.

Our Partners must comply with and must ensure that each shipment containing cigarettes and smokeless tobacco products complies with all federal, state and local laws applicable to the shipper, recipient, and package, including, without limitation, age restrictions.  

Cigarettes and smokeless tobacco products may not be shipped internationally.

Drugs paraphernalia.  

Delivery of drugs paraphernalia and similar products is strictly forbidden under any circumstances.  FaastHub will delete the account of any Partner or consumer that purports to have ordered or delivered any such products.  Neither FaastHub nor its Partners will hold any liability for such actions, including any damages and costs arising therefrom.

Dry ice.  

Dry ice is permitted to be delivered when it is used as a refrigerant to cool the content of another product.  Packages containing dry ice must be packed in containers that permit the release of carbon dioxide gas.

Gaming and gambling paraphernalia.  

Delivery of gaming and gambling paraphernalia and similar products is strictly forbidden under any circumstances.  FaastHub will delete the account of any Partner or consumer that purports to have ordered or delivered any such products.  Neither FaastHub nor its Partners will hold any liability for such delivery, including any damages and costs arising therefrom.

Flammable products.  Flammable products such as nail polish, glues, perfumes with alcohol and other flammable products may be delivered if they are a consumer commodity.  Flammable products may not be shipped internationally.

Lithium Batteries.  

Only lithium cells and batteries that are properly installed in the equipment they are intended to operate may be delivered by our Couriers.  Lithium batteries packed with, but not installed in, equipment and lithium batteries sent separate from equipment are otherwise prohibited.  Damaged or recalled batteries are prohibited and may not be delivered under any circumstances.  Lithium cells and batteries may not be shipped internationally.

Live animals.  

Delivery of live animals (e.g. poultry, reptiles, birds, bees) shall depend on the law and regulations of the jurisdiction of pick-up and delivery.  Live animals may not be shipped more than five (5) miles in total distance.  Neither FaastHub nor its Partners will hold any liability for such delivery, including any damages and costs arising therefrom.

Pornographic products.  

Delivery of pornographic products is strictly forbidden under any circumstances.  FaastHub will delete the account of any Partner or consumer that purports to have ordered or delivered any pornographic products.  Neither FaastHub nor its Partners will hold any liability for such actions, including any damages and costs arising therefrom.

How to Contact Us.

If you have any questions or queries about us, the FaastHub’s platform or this Policy, please contact us as indicated in our contact page: www.faasthub.com/contact.

 

Date of last effective update is July 25th, 2017.